Returns, Refunds and Exchange

How do I request for a return?
To begin initiating a return, within 30 calendar days of delivery, you MUST reach out to our customer support team at support@graceallure.com to confirm the...
Mon, 20 Jul, 2020 at 8:37 AM
How does your Returns Policy work?
Our return policy applies when wrong item is delivered or item is broken upon delivery. To be eligible for a return, your item must be unused and in the sam...
Mon, 20 Jul, 2020 at 8:45 AM
Returns shipping
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your returned ...
Mon, 20 Jul, 2020 at 9:25 AM
How do I request for a refund?
Refund will be issued (if applicable): The received item(s) is defective. You received an incorrect item(s). IMPORTANT: Please note you will be requ...
Mon, 20 Jul, 2020 at 9:33 AM
How do I request for an exchange?
Exchange will be issued (if applicable): The received item(s) is defective. You received an incorrect item(s). IMPORTANT: Please note you will be requ...
Mon, 20 Jul, 2020 at 9:36 AM
When is refund or exchange not possible?
You’re not eligible for the exchange or refund for the following reasons. If: The order is not corrected or canceled before the order has been processed b...
Mon, 20 Jul, 2020 at 9:38 AM
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