Exchange will be issued (if applicable):

  • The received item(s) is defective.
  • You received an incorrect item(s).

IMPORTANT: Please note you will be required to provide a video or picture (video is preferred) of the received item to qualify for the exchange. Please send the video or picture to

If you are approved, then your exchange will be processed. Depending on where you live, the time it may take for your exchanged item to reach you, may vary.