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Commonly Asked Questions
Shipping & Delivery
How long will my order take to be delivered?
Where is the item coming from?
Which courier will be used for delivery?
Where do you ship and how much does it cost?
How can I track my order?
Why am I not able to track my order?
Returns, Refunds and Exchange
How do I request for a return?
How does your Returns Policy work?
How do I request for a refund?
How do I request for an exchange?
When is refund or exchange not possible?
Questions About Orders
How can I place an order?
How do I know my order has been confirmed?
What should I do if I didn’t receive confirmation?
How do I change my order?
How do I cancel an order?
How can I pay my order?
In what currency are your products listed?
How secure is my personal information?
Discrepancies on product measurement and color
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